Krispy Kremes...

     August 24, 2010 Friday, I want to continue the celebration of our 2nd year anniversary. I was actually thinking of what would I give to her? I remember that she really wants to taste the KRISPY KREMES donut. She knew about krispy kremes because that was the product that they presented in their school. She was curioused about it and I want to buy her one, but unfortunately, it is not available here in iloilo.

    I remember when, me and my sis talked about krispy kremes and I asked her if it is available here in Iloilo, she told me that, there was no franchise here, but she knew that there was one store who are selling krispy kremes but she is not quite sure about it. She pointed out BOOK LATTE (Near Robinson's Place). I tried my luck in that store and there was really krispy kremes available.

    I didn't have any second thought about it. Though, it was quite expensive, I bought her 3 donuts (u know what it means). When we met at SM city, I was so excited to tell her my surprise. I brought her in the parking area, because it ws there inside my car.

     When, she saw that it was krispy kremes, She was really surprised and I really saw her reactions when she opened the donut. Money can't really buy the real happiness and joy that you found in the face of a certain person. God is really good to have her in my life.... God Bless!

Gentel's Day!!!

     Another year has passed and a new days are coming ahead the both of us. I know that we faced a lot of problems and trials in our relationship, but I really thank God for keeping us together in the bond of His love. This time, I just want to cherish the moments that I have with my girl...

     It was sunday afternoon when we had our YRS (Youth Reigenrs Service) and during our praise and worship, she sang, HOSSANA, ONE WAY and FREE... I was really star strucked with her.. from that day on, I really felt something for her and we just started in a simple text mate and till the time came that i really courted her.

    The hardest part during that time, I need to come to their house and talk to her mom and asked permission to court her. wheewww.. I was really nervous that time. but, because of love, I need to do it. hahaha... Days goes by, my feelings for her was getting deeper and deeper and till the day when her birthday came (September 20, 2008) and when she told me that she loves me too, I really can't believe it...  Well, I guess my prayer was heard by God because eveyrday I keep on asking God that I want her to be my partner... (na kulitan na gru c Lord sakon) hahahaha!!!!

    We are now in our 2nd year anniversary and I am really thankful that God gave her to me, there's no more thoughtful, loving, caring and understanable girl here in the world than Greatel. She's the most ideal girl that everyguy wants... She's really beautiful INSIDE and OUT!!!! Love you so much hon!!!!

Youth Reigners Small Group

Group 3 (Empty Tomb) with their SG leader Sarah Juelar (Second on right side)

     We had just opened our new YRC program and it was very fun!! We started the program with opening prayer and discussions of the small groups. It was exciting because everytime the doors opened and a young people will come in, all the small group leaders were inviting them to be a member of their groups. Sometimes that strategy confused our young people and can't decide where group should they join. To make it clear for everyone and to avoid some conflicts in the future, we decided that everytime a new yougn people will come in, our youth pastor and his wife or our youth president will approach that young people and explain why they need to join in a small group and let them decide where she wants to join.

Group 2 (Jarheads) with their SG leader Dariel Jane Sumibkay on the left

     We had our praise & worship and we just can't stop the fire burnig in the heart of our young people in worshiping our Savior Jesus Christ. We also had games called "PINOY HENYO" & "PINAKA" where we all enjoyed and earned their pints everytime they win. The most interesting part of our program is, of course the hearing the word of God delivered by our youth pastor, Ptr. Don Baroro where he tackle about why we need a small group and what are their advantages.

Group 1 (Chosen Warriors) with small group leader Greatel Joy Sumibkay on the left.

     Lastly, we ended the program full joy, laughter, smiles and blessed. Next sunday we will be gathered together with our church (JESUS REIGNS FOREVER FELLOWSHIP) for our thanksgiving celebration at Riverside beach resort, Oton, Iloilo. at 9:00am to 4:00pm. On the following sunday we will have our composo and cheers and yells by each group. God is indeed really good in the lives of our young people. God Bless.

Group 4 (SALT) with their SG leader Novelyn Bito-onon
 (second from left)

Certificate of Appreciation

     Saying goodbye to someone that is very close with you is a heartbraking event of your life. Wave 37B of T-Mobile company has just ended their product training. It is hard to accept the fact that soon we will be separated and we can see each other seldom. It may be sad but, our life must go on. Our wave has been the most pecuilar batch of teletech because of our closeness to each other and with our trainors.

    We experienced a lot during our training. starting from iconnect to the product. We have a lot of games that really entertain us and gave us the energy to continue with our lessons like, "PINOY HENYO", "CHERRADE" In our group, we always practice honesty and teamwork. When we take our assessments and streamline hunt, we always help each other for us to have a passing rate and even a perfect score. There are times that if we don't know the answer, some of us sacrificed so that we could get the correct answer and give the whole class a perfect score.

     If we had all the good times, and of course we all have our bad moments. Together we shared our feelings, tears and experiences to become the best of who we are. Personally I am blessed with this wave and with our trainors namely:
1. Ms. Mary Melody Austria
2. Ms. Cresty Ann Endriga
3. Mr. Glomer Peter Bendita
4. Macky (I forgot the full name)
 
     Thank You so much for everything!!! God Bless you all!!!

Step Skills.... (What a bad day!)

     It was really a bad day for me! We had a step skills at teletech. It means that we are going to take calls but it was not recorded and evaluated, it was a practice actually for our preparation for TCC. Around 6:45pm we already went to pre-production area, to prepare ourselves and the things that we need to use during the calls. At 7:00pm we started and our nerves are really trembling while waiting for our first call. One hour has passed, yet we havn't recieved any call until past 8:00pm all calls are starting to come in.

     Finally! my PC rang and my heart really beats faster and faster and I said... "Thank you for calling T-mobile, this is algen how can I assist you?"  The customer says that he cannot hear me and hanged the phone. Whew! I don't know what will be my reaction if I'm going to be happy or not, happy because I wasn't able to get the call and it relieves my nervous a little bit and at the same time I was dissappointed because I missed the opportunity.

    After a few minutes my PC rang again and while I am in the middle of my welcome statement the customer hang up the phone without any reason. "not again?" I said. well, I have nothing to do but to wait for the next call.
For the third time my PC rang again and I answered it and it was really a real call....

     The customer's voice wasn't really clear at first and he was already IRATE.  I actually had a hard time understanding Him. After a few words I understand his situation and the problem. I get his "mobile number" and when I press the RETRIEVE button, It appears that there was 3 lines in his account with different names. I panicked because, I havn't encountered that stuation during our training. What I did is I asked the customer's first and last name and I found the correct user.

    Unfortunately, I mentioned to the customer that he has 3 lines in his account. He was shocked because he actually had one line. I found out that the 2 other line was already cancelled and he is insisting where did I get that information. I did apologized to the customer that it was a missed information (THE 2 LINES WAS ACTUALLY CANCELLED). We go through to the verification of his account and it was varified successfully.

    Now, the customer explained to me about his concern that he paid to the automated system for his bill, but the bill was not yet posted and he's asking where did his payment go? I asked him probing questions like "how much did he pay?, where did he pay and when did he pay?"  He told me the information and when I asked him more questions, he don;t want to answer anymore and he just want to know where did his payment go? I told him that inorder for me to provide you with the correct information, let me first asked you this questions.. (It just sounds like that, but that's not the exact word that I told him). He don't want to listen to me anymore and he want to talk to somebody else. I tried to escalate but for the 2nd time he told me that he want to talk with somebody else.

    I have no choice but to give the call to the one of my supervisor and I found out that, HE JUST WANT TO HAVE A PAYMENT THROUGH CSR BECAUSE THE AUTOMATED MACHINE IS DOWN!!!"
I was really dissappointed because I tried to paraphrase his question and he was just answering me YES! which I thought that he was really looking for his missing payment...

    I feel so bad because I had a "SUP CALL" during my first call, while my other co-csr did not while others got a great call and solved it.

    What good in this experience was, I learned from my mistakes... I maybe need to be active in listening to my customer. But it was a very nice experience.